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Service Dispatcher



Location: Wichita, Kansas
Department: Lift Truck Center
Posted: 05-17-2017
Location Name: Lift Truck Center, Inc.
Wage: Depends on Experience
Position Type: Full time

Service Dispatcher – Wichita, KS

Coordinate technicians to travel to customer locations to repair and perform Planned Maintenance on forklifts, industrial sweeper/scrubbers and other equipment.             

Position Type: Full Time               

Shift: M-F 8:00-5:00         

Status: Non-Exempt  

Department: Service               

Reports To: Service Manager          

Summary: Coordinate repairs and scheduled service on forklifts, industrial sweeper/scrubbers, and personnel carriers through our field based service technicians.

Essential Functions: Schedule Planned Maintenance Services and take service calls via phone and email, create electronic work orders, select and dispatch appropriate technician to respond to call, and communicate with customers to update the status of repair completion.  Review time cards, and work order written details from the service technicians associated with repairs and grammatically edit as necessary prior to sending to invoicing. 

Other Functions: Perform other related duties as required and outlined in the full job description.

Knowledge, Skills, Abilities

  • Strong communication (verbal and written) skills with the ability to ask relevant questions, listen, express empathetic concern for customer needs, and share the details with the technician that you choose to dispatch
  • Strong organizational and follow-up skills using Outlook task and reminder tools, and ability to anticipate and coordinate multiple steps needed to execute plans.
  • Strong computer skills that include the use of email, learning our business system software that schedules equipment service intervals, and online portals to access technical service information.
  • Must be able to safely operate lift trucks, and have an acceptable driving record that meets the requirements of our insurance provider.\
  • Mechanical aptitude.
  • Capable of multitasking while remaining confident and calm.

Experience

Prior experience preferred with providing direction and supervision of others that work remotely.